Seneca FAQs


Yes, the security and well-being of our visitors are our top priorities. You may rest certain that Snowshoeskivacation rigorously adheres to CDC recommendations for all of our properties. High standards for cleaning and sanitising are followed in every room.

No, you do not need to provide us or the property with negative test results for booking a room. All hotel properties have their own health screening procedures. Please make sure to review West Virginia's health and safety guidelines before planning your trip to Snowshoe, as the procedures are constantly changing.

No, you do not need to provide us or the property with proof of vaccination. All hotel properties have their own health screening procedures. Please make sure to review West Virginia's health and safety guidelines before planning your trip to Snowshoe, as the procedures are constantly changing.

If you have tested positive for COVID-19 and have an upcoming reservation with Snowshoeskivacation, please contact us immediately. All cases are reviewed by the Snowshoeskivacation management team individually. Feel free to contact us at (304)-902-6504 or via email at

Unfortunately, you will not be able to use any pools or hot tubs for free with your reservation. In close proximity to the Village, there is a public indoor/outdoor pool with hot tubs named Split Rock Pools. Towels are provided, and the admission charge can be paid at the door (around $15 per person).

Save on Ski rentals Book 24 hours in advance, use Promo code: 47141, Visit

Information on your stay will be sent via the communication thread within AirBnB or if you have made a reservation through one of those websites. Please check your email if you made your reservation somewhere else (like VRBO or All of the information that we provide to our visitors is delivered to the email address connected to their reservation, so they will receive it there. Our check-in instructions are delivered specifically a week before your arrival. Check your spam folder if you don't see anything from us in your inbox.

No. Please consider bringing your own, especially if you intend to cook a lot.

If you have rented a unit at Mountain Lodge, you will receive your parking pass from the security guard at the entrance to Mountain Lodge’s parking lot. The number of parking passes that you receive are based on the number of bedrooms in your unit (i.e. 1BR units get one pass, 2BR units get two passes, 3BR units get three passes, etc.) If you have more vehicles than passes, the extra cars will need to be parked across the street in the general parking area or up at Top of the World.

Depending on your provider, cell reception in Snowshoe can be spotty. Old-fashioned landlines are available in every one of our accommodations, and both local and long-distance calls are completely free.

Near Snowshoe, there are no big grocery stores. A SubWay with some basic grocery items is connected to a ParMar gas station at the base of the mountain. On top of the mountain, there is a tiny food store named Wildcat Provisions. Although they do carry some necessities, everything there is incredibly pricey.

Yes!! This option was introduced during the pandemic and has proven to be popular. Only the Elkins, West Virginia, Walmart store would supply the groceries. For further details, go visit This service has been excellent every time we've used it.

Do not leave any personal items in any of our condominiums, please. Make sure you have everything packed by checking it several times. We cannot promise that lost things will be discovered by staff members and returned. During the ski season, neither we nor our housekeepers have the time to return items back to visitors.

Seneca is right at the heart of the village, next to the Depot, easy walk to the slopes, near all the restaurants and ski school. 11 SENECA BUILDING ST, SNOWSHOE, WV 26209 Direction Seneca Building:, GPS Coordinates : 38°24'44.2"N 79°59'48.0"W.

ALLEGHENY SPRINGS FRONT DESK Open 24 hours during summer. It is located at the top of the mountain in the Village. Direction Allegheny Springs Building :, GPS Coordinates: 38°24'38.7"N 79°59'42.0"W.


Located in the parking garage at the elevators.

Located on the P1 level of the parking garage in the elevator entrance.

Lockers are available on the Plaza level near the main entrance.

5:00 PM.

11:00 AM.

It is a new unit we have and that is why it doesn’t have many reviews. Having said that, I would say you have a special eye for finding the really nice property out of all the ones available at Airbnb. Yes, Seneca is the newest building and one of the most updated ones with one of the greatest locations. Several things are super unique about this property and you will love your stay!!!

Seneca 202-204, Seneca 202, Seneca 204, Seneca 320, Seneca 100, Seneca 100-102, Seneca 102, Seneca 115, Seneca 104

Early check ins and late check outs can be provided on special request based on availability when booked directly on our website for Allegheny, Highland house, Expedition, Seneca, Rimfire and some limited Mountain lodge condos.

Housekeeper: Katie - (304) 642-1709 /Email:, Maintenance: Josh 304-940-5887.

Yes, located in the living room.

Yes, a large outdoor spa / hot tub, and an outdoor fireplace.

Air Conditioning, High Speed Internet, 24 Hour Check-In Available Offsite, Underground Heated Parking Garage, Amazing Views, Elevators, Washer and Dryer, On-Call Resort Shuttle, Located in Village Central, Outdoor Community Hot Tub, Fitness Room, Public Washer and Dryer, Bike Friendly Lodging.

Yes, A Heated Underground parking garage (7' clearance) for those cold snowy nights. It is available on a first-come first-serve basis. In case of overflow, you will be able to park outside across the garage.

Drip coffee maker for all room.

Yes, Linens, towels, blankets, kitchen towels, trash bags, toilet paper, paper towels, hand soap, dish soap and dishwasher pods are provided.

We follow channel booking policies when you booked your property. In general "BOOKINGS ARE STRICTLY NON-REFUNDABLE 24 HOURS AFTER THE RESERVATION HAS BEEN MADE.

Military, fire fighters, teachers, doctors and nurses are eligible for 5% discount when booking at our website

Kitchen is fully equipped with stove/oven, microwave, refrigerator, dishwasher, coffee maker, toaster, blender, pots and pans, all cooking utensils and serving dishes to test your culinary skills or even bake something if you wish.

Yes, Unlimited exclusive high-speed internet for your entertainment and remote working needs is available.


Kayak, Biking, Golfing, Hiking, Mountain Biking, Mountain Climbing, Mountaineering, Skiing, Snowboarding, Swimming.

We block the home you booked for you once you reserve, however for some unforeseen reason your home becomes unavailable, we will try to place you in one of the other homes we have.