FAQs

No Bikes, No Pets (except service animals) and No Smoking

Directions:

Traveling to Snowshoe or staying in Mountain Lodge for the first time? Follow all the 4 steps below to avoid getting lost. Try to be there during day light hours to avoid getting lost.

1) Find us at Google maps by searching Snowshoe Vacation Condos, Mountain Lodge, 10 Snowshoe Dr, Snowshoe, WV 26209. You can copy and paste the link below:

https://g.page/VacationcondosinSnowshoeWV?share

2)  You can also visit our website link for directions:

https://www.snowshoeskivacation.com/mountain-lodge-directions/

​3)  Use your GPS device to navigate to the following coordinates as they will get you to our front door: 38 degrees 24.625’ N- 79 degrees 59.625’ W.

4) Before departing for your trip to Snowshoe, you may want to print this map and take it with you. Note that we are located in Mountain Lodge (#11 on the map). The main address for Snowshoe, WV is 10 Snowshoe Drive Snowshoe, WV 26209. Snowshoe drive starts and ends at Route 66. You can reach the top of the mountain from both starting points on Route 66. If this is your first visit to Snowshoe, please note the physical location of the Mountain Lodge and Alleghany Springs on Google map. These adjacent buildings are located on top of the mountain, opposite the St. Bernard Chapel. St Bernard Chapel is a major landmark on Snowshoe Drive. You can also watch for signs to the “Conference Center”, which is located in the basement of our building. We are located directly behind Split rocks pools (tan building with large windows)and hot tubs.

How do I find my condo?
Mountain Lodge has condo numbers marked and some direction which will help you to look up your condo.

However, if you are coming in late. Please consider printing the floor plan for easy access.

Check in Instructions:

Check-in begins at 5:00 pm. *** You may not enter the Mountain Lodge Parking Lot or facility prior to 5PM. These are the Mountain Lodge rules-not ours. Please do not contact us asking to check in early, as we will not break the Mountain Lodge rules.

Proceed to Mountain Lodge Check-In.  

After parking the car, please report your arrival at the Mountain Lodge Reception.  Our guests collect the condo key and the free car parking passes (one per bedroom)  You can use the trolleys available near the reception to carry your baggage to the condo. Guests can use the elevators located near the reception and the main entrance, to go the upper floors. At the end of the stay, the condo keys are handed over at the Mountain Lodge reception.

  1. First and foremost – the main thing to remember when checking in is that you will provide your name and unit number.  Also, you have to inform us ahead all other members in your party who may be arriving Otherwise, your friend/family-member may show up and not be allowed to enter the condo.
  2. Check in takes place in Mountain Lodge – they have their own front desk.  Do not get confused by signs that read “Mountaintop Check-In”. You are looking for Mountain Lodge.
  1. Upon arrival, go through the Mountain Lodge entrance (automatic doors). The front desk is on the left. They will give you a key to the condo (NOTE: There is a $5 deposit for the key). If nobody is at the front desk, use the phone hanging on the wall and dial zero (0). Someone will answer as the building is staffed 24X7.
  1. Check in begins at 5:00pm.  You may not enter the Mountain Lodge parking lot or facility prior to 5PM. These are the Mountain Lodge rules – not ours. Please do not contact us asking to check in early, as we will not break the Mountain Lodge rules.
  1. During winter months, the front desk is typically manned 24X7 so late arrivals should be no problem.
  1. If you are planning to arrive early and enjoy the slopes the day of your check-in, please park at Top of the World for the day then come over to Mountain Lodge at 5PM. You can also park across the street (general parking) for the day.
  1. Please inspect the unit upon arrival. If you notice anything broken, missing or damaged, please email us immediately at snowshoevacationcondos. Failure to report damage upon arrival could possibly result in a charge to your security deposit if housekeeping finds the damage after your departure.

 

Can I check-in early?

Unfortunately, you may not check-in early. It is highly likely that someone has checked out of the condo the same day that you are arriving. As such, the housecleaning staff needs ample time to prepare the unit so that it is clean for you upon your arrival. Please do not arrive prior to 5 PM.

Parking Passes:

You will be issued one (1) free parking pass per bedroom of the condo you are staying in (i.e. 1BR units get one pass, 2BR units get two passes, etc.) If you have additional vehicles in your party, they will need to park across the street in the general parking area. There are no exceptions to this rule.

What are options for Trip Insurance?

  1. 10% of your total booking after taxes and fees. This will allow you to cancel your booking with full refund within 14 days prior to our arrival. NO QUESTIONS ASKED.
  2. 15% of the total booking after taxes and fees.  Same policies are above but this will include coverage for accidental damage waiver.
  3. We offer damage waiver insurance which is $49 for one bedroom and $69 for two bedroom.

Can I Get Into The Parking Lot Early?

Unfortunately, no. The parking lot has limited space and cannot accommodate both the guests that are already checked in, as well as guests that will be checking in later that day. Additionally, it becomes near impossible to plow the parking lot during heavy snows when the lot is congested. Your best bet is to park at Top Of The World (free) if you plan to ski/ride during the day, then come over to Mountain Lodge for your 5 PM check-in.

 

Is Wi-Fi internet access provided?

Yes, compliments of City Net. Look for network=” Mountain Lodge” and then enter password=   3045720xxx (xxx is your room no.). Sometimes the network in one room doesn’t get a strong signal, you can look up another room’s wifi and connect your device using the password associated with that room number.

What items are provided?

We provide towels, linens, cups, knives, forks, spoons, dishes, toilet paper, soap, dish soap, coffee filter trash bags etc. Laundry soap, shampoos, coffee and other consumables are not provided.

Dishes are mostly in Dishwasher. This is because the previous guests during check out process put the dishes in the dishwasher for cleaning. It takes a few hours for dishes to clean and dry. Housekeeping does not get enough time to put them back in kitchen cabinets. Therefore, please look for clean dishes in the dishwasher and don’t forget to put them for cleaning as part of check out process for the next guest.

Using the fold out Sleeper Sofa:

After opening up the foldout couch, look for a bar closest to the back cushions. It’s called a “TV Headrest” bar. Pull it upwards. This will make the foldout couch MUCH MORE COMFORTABLE. Please make sure to return the TV headrest to the closed position before folding up the couch. Failure to do so can result in permanent damage to the couch. Extra blankets and pillows are located in the bedroom closet. Sheets will be left near the sofa.

Will my cellphone work in this condo?

If your carrier is AT&T, your cellphone will work like a champ. If you have a different carrier, it probably will not work.

How do I make a phone call?

Your cell phone probably won’t work while you are at Snowshoe – particularly if your carrier is Verizon Wireless. AT&T subscribers do tend to have better reception on the mountain. There is a “house phone” located inside the condo which can be used for free local and long-distance calling. The number for this phone is 3045720xxx (xxx is Room Number).   You may also use that phone to dial 911 in the event of an emergency.

Check out Instructions:

Departure Time: 11 AM or earlier. Please follow the 7 step check out process.

  • Place all dishes, glasses, and silverware in the dishwasher and run the dishwasher. Detergent is provided under the sink.
  • Place all the dirty towels in the bathtub prior to leaving.
  • Turn heat off and turn off all lights.
  • Make sure balcony door and windows are closed.
  • Double check for belongings left behind in closets, cupboards or in the DVD player.
  • Don’t forget that phone or tablet charger!
  • Make sure to return your key(s) to the front desk.

Can I get a late checkout?

Unfortunately – we do not offer late checkouts. It is highly likely that someone else is checking into the condo the same day you are checking. As such, the housekeeping staff needs every minute possible to prep the unit for that next guest.

Can I bring a pet?

Unfortunately, no. The building has a strict “no pets” policy that is rigidly enforced. You may not bring a pet.

Pet Policy

Pets are not permitted in any unit or upon any Common Element of Mountain Lodge Association property, by any party. The Mountain Lodge pet policy applies to all units whether or not enrolled in any rental program. There shall be no exceptionsThere is a $300 punitive fine that will be imposed if pets are detected inside of the building.

This prohibition applies to the maintenance, keeping, visiting, boarding and/or raising of animals of any kind, regardless of number or size. Animals can present hazards relative to human safety, damage to property, cleanliness of the units and common areas, vermin, noise and other disturbances, fear of injury, etc.

Animals found within Mountain Lodge units or Common Elements can be removed from the property without notice. Any unit occupants who violate this policy are subject to eviction, fine and/or such other penalties as the Executive Board deems appropriate. Any unit owner in violation of this policy is subject to fine and/or such other penalties as the Executive Board deems necessary.

Can I bring my bike inside the Mountain Lodge/ Condo?

Bike Policy

Bikes are not permitted inside of the condos or the Mountain Lodge building. There are bike lockers for rent on the first floor. Please visit the Mountain Lodge front desk to check rates and availability. There is a $300 punitive fine that will be imposed if bikes are detected inside of the condos or building.

 

Can I Smoke inside the Mountain Lodge/ Condo?

Smoking Policy

Smoking is prohibited inside of the condos or the Mountain Lodge building. There is a $300 punitive fine that will be imposed if smoke is detected inside of the condos or building.

 

Are you close to the beginner slopes?

Yes, we are. When you walk out our back door, you are literally standing at the top of the bunny slopes.

House Rules: One Bedroom

  1. No smokinginside Mountain Lodge. Not in the common areas or any of the condos either. No exceptions!! $300 fine!!!
  2. No Bikes inside Mountain Lodge. Not in the common areas or any of the condos either. No exceptions!!. $300 fine!!!
  3. No more than 4 guests are allowed to stay overnight in this unit. That includes children/babies.
  4. No pets. No exceptions to this, not even for super small, well-behaved stuffed animal sized pets. Sorry! $300 fine!!!
  5. Shoes off – please remove your shoes and ski boots at the door. Together we’ll keep your home away from home nice and tidy!
  6. Please use the ski rack and hooks at the door. Skis, poles, snowboards should not be stored anywhere else in the condo. 6. Remember that this home is privately owned. We’re glad to share it with you and hope you have a wonderful time in it. We would appreciate it if you’d “treat it with kid gloves” so we can keep it in great shape for our other guests – and you! – in the future. Thanks!

 

House Rules: Two Bedroom

  1. No smokinginside Mountain Lodge. Not in the common areas or any of the condos either. No exceptions!! $300 fine!!!
  2. No Bikes inside Mountain Lodge. Not in the common areas or any of the condos either. No exceptions!!. $300 fine!!!
  3. No more than 6 or 8 guests are allowed to stay overnight in this unit. That includes children/babies.
  4. No pets. No exceptions to this, not even for super small, well-behaved stuffed animal sized pets. Sorry! $300 fine!!!
  5. Shoes off – please remove your shoes and ski boots at the door. Together we’ll keep your home away from home nice and tidy!
  6. Please use the ski rack and hooks at the door. Skis, poles, snowboards should not be stored anywhere else in the condo.
  7. Remember that this home is privately owned. We’re glad to share it with you and hope you have a wonderful time in it. We would appreciate it if you’d treat it with “kid gloves” so we can keep it in great shape for our other guests – and you! – in the future. Thanks!

 

Where to go when you visit?

  1. The Route 66/Why Not Shop at the bottom of the Mountain is across the street from the Inn at Snowshoe. They have a great selection of knick-knacks. It is a fabulous place to pick up Snowshoe souvenirs or a unique gift. Plus, they have fudge. Need we say more?
  2. The Fiddlehead and/or Elk River are two of our favorite restaurants in the Snowshoe area.

 

Can I access Swimming Pool and Hot Tub?

Yes, you can access to the Split Rocks Pools for a certain fee.  You can access them when they are open. The Split Rocks Pools is outside Mountain Lodge parking lot. It has a pool and two hot tubs. Just like any great swimming hole, Split Rocks Pools is as fun for the adults as it is for the kids. They’ll splash around the indoor/outdoor heated swimming area zipping down the slide and making new friends, while you relax in the sauna and hot tub and take in the gorgeous views. It’s a win-win, the perfect place to play and unwind all at the same time.

Adults pay $15 per person/per day for this access. Kids under 6 are complementary.

How do I save on Ski Rentals?

Save on Ski rentals by:

  • Booking 24 hours in advance
  • Reserving ski rentals at www.skibarn.net/reserve-now
  • Using the promo code 47141

 

How do I save on Lift tickets?

Save on lift tickets by buying tickets more than 72 hours in advance. You can do that by clicking on this link.

https://www.snowshoemtn.com/plan-your-trip/tickets-and-passes/lift-tickets

 

Where can we pick up some groceries?

Just past the Chapel on the right, there is a small grocery store called Wildcat Provisions. They have a pretty decent selection of snacks, deli meats, frozen pizza, eggs, milk, etc. Their hours during the summer/off-season months may be limited. Also, at the bottom of the mountain, attached to the Subway and inside the gas station, there is a nice small sized grocery store. They even have some fresh produce and a deli.

Where is Bike Lockers located?

It is located on the first floor in the building.

How much is the Bike Lockers Fee?

Deposit is $20 but refundable and $15 rental lockers fee each day.

Do you have any kind of Grill in your unit?

For the snowshoe condos, I’m sorry to inform but we don’t have any grill.

For Poconos house. Yes we do have. It is a propane grill outside. The outdoor propane grills is operational but if the backyard is wet and covered with snow. The weather will not permit use of outdoor grill

 

Do you have a Coffee Pots and Coffee Filters?

Yes, we do have a 8-12 cups coffee makers but due to Pandemic the management were not able to provide the Coffee filter. You should bring your own coffee filters.

Do the Pool and Hot Tubs are open?

Yes. Pool and Hot Tubs are open on July 2nd but has a limited person. There is a minimal entrance fee of $15 each person. The lake is still accessible but they will not be having their inflatables out on the lake this year

Do the fun activities , restaurants and stores open a day?

Mountain activities are closed from Monday to Wednesday. Our nightly rates are discounted to reflect this. You can do hiking, nature walks, sunsets and sunrise on the mountain and go to nearby activities which include fishing, green bank national radio astronomy observatory, cass scenic railroad state park, droop mountain battlefield”. You can get more details on our website.

The Village will be open Thursday-Sunday for dining, retail and outdoor adventure operations. This includes full-service Spa at Snowshoe. Lodging will be available daily (all week). To help facilitate distancing measures, certain areas of the resort will use capacity management this summer season This includes the Snowshoe Bike Park, Outdoor Adventure Tours, Fun Pass offerings.

We heard that construction is going on ML, When will start and how you manage it?

Construction at Mountain Lodge:

Mountain Lodge is undergoing exterior renovation, the outer shell of the building will be renovated. This will happen in Phases starting July 13th. It is possible that because of construction your stay may be moved to another similar condo. Please expect to hear construction noise because of ongoing construction. So, we appreciate your understanding in advance. If you are impacted, we will work with you to find a solution for your needs.

Is there any fees for additional guest?

Yes. there is $10 per night for additional guest. 

What do I do If I am feeling hot?

Mountain Lodge is an older building and doesn’t have central air conditioning. Keeping in mind, this is a mountain location most time of the year no AC is required. The units on the top floor facing the sun do get hot during certain time of the year i.e. July/August.

For the convenience of our guests, we provide Portable ACs which we install in the living room during that time of the year. This is an attempt to provide little extra convenience to our guests.

If you are feeling hot, please follow the following steps.

1) Please turn on your portable AC. Stay cool all summer long with portable air conditioner. This will be installed in the living room and helps bring down the temperature of the condo when it gets hot. The unit may also have dehumidifier function to remove moisture from the air for increased comfort, and a built in fan.

2) in your bedroom open the window and put the box fan in the window.

3) in the living room open the window and the patio door and put the box fan so that that is air circulation.

For Covid-19 Updates and Guidelines:

Covid-19 Guest Protocol at Mountain Lodge

  • Please bring your own blankets. Only essential linens will be provided. Please Bring your own coffee filters. There will only be one unwrapped roll of toilet paper provided per bathroom (can get extra from the front desk if needed) and one unwrapped roll of paper towels in the kitchen. No coffee filters left in rooms. Other Items:
  • Guests are asked to practice social distancing and asked (not required) to wear masks at all times while in common areas.
  • Guests may only ride the elevator one person at a time, unless they are sharing a reservation.
  • We have added vinyl pillow covers to each pillow so that they are easier to disinfect upon checkout. We have also put plastic remote covers on remotes for easier disinfecting. Please inform guests that these are not to be removed.
  • We will be placing a “soiled linen bag” in each bedroom with instructions for the guest to strip their bed and place linens in marked bag.
  • Please check, double check and triple check their condo before checking out to make sure that they have packed up all personal belongings because we are no longer allowed to keep lost and found to help reduce cross contamination.
  • All rooms will be cleaned using supplies that meet CDC requirements.
  • Front Desk will continually disinfect all room keys, along with Front Desk area.
  • Rooms must be empty three hours prior to housekeeping entering the room. This may result in a delay of the 5pm check in time.
  • No last-minute reservations. Housekeeping must have time to prepare rooms for covid-19.

COVID-19 UPDATES AND GUIDELINES

General Guidelines:

Third party Activities: We do not provide any third party activities. This will keep changing so please do your own research.
General guidance: The Village will be open Thursday-Sunday for dining, retail and outdoor adventure operations starting July 2. This includes the full-service Spa at Snowshoe. Lodging will be available daily (all week) starting Wednesday June 17. To help facilitate distancing measures, certain areas of the resort will use capacity management this summer season This includes the Snowshoe Bike Park, Outdoor Adventure Tours, Fun Pass offerings, and more. Dependent upon capacity, walk-up access is not guaranteed for these areas.

Review Guidelines:

Travel is always an adventure and we want to help you explore your adventures at Snowshoe. We take great care of our guests and would always stand beside them to help and make their experience better. Having said that there are many things which are out of our control including weather, injury, sickness, lift lines, wait times at restaurants, etc including issues at a condo like Wi-Fi connectivity, loss of power, control of temperature in the condo etc. We will take an immediate action to resolve the issues we can handle and that is important to us. When reviewing us, consider your stay in our condo and the actions we took to help you make your experience better and, in some cases, fix some things which were not perfect!!! For us to fix any issues, please contact us immediately so we can remedy the situation.

Our properties are in Mountain Lodge which is an older building and it looks old. But our customers love it because of convenience and location. It has a lot of common space for you to gather with family and friends. Having said that, most of our condos have been recently renovated. Also, Mountain Lodge has started renovation in 2020 and outside of building is expected to be updated this year 😊.

We take pride in being a 5-star VRBO/Airbnb listing. This means that if at any time your experience drops below 5-stars, to immediately contact me so that we can remedy the situation.

Please note that unlike hotels where Ritz Carlton will be considered a 5-star hotel, VRBO/Airbnb 5-star ratings are different. A 5-star accommodation on Airbnb is getting what you paid for, having common amenities and fresh linens available, and having someone promptly address any issue that comes up. During your stay, if you need something like towels, linens, small appliance etc., Please call housekeeping through front desk (dial 0) and request them to provide you. Housekeeping is available from 8:30 am to 4 pm. If there is any maintenance issue, you can request maintenance by contacting the front desk.

How do I save money on rentals? Can I get a discount?

We offer very competitive prices and great value to our customers. You will find our accommodations have the best value on the mountain for their quality. Hence, we do not offer discounts. However, you can save tons of money if you follow the following guidelines.

  • Stay Longer: A lot of fixed fees are levied for the stay. Whether you stay for one night or 3 nights the cleaning fees is same. So, if you want to save, stay longer and your per night costs will be much lower.
  • Stay on weekdays: Usually, the nightly room rate is half compared to weekends, so if you stay on weekdays, you will save more. Also, on weekdays, lifts are less crowded.
  • Ski early during the season: Rates between November end to the 2ndweek of December are lower, it will help you save money.
  • Ski later in the season: You can save money if you plan to ski during March. Snowshoe is able to make snow during March and it is a great time to ski with smaller crowds. If you are concerned about snow, buy our ski trip preserver program.
  • Last minute sales: We offer last minute deals for unsold inventory, you can save a lot if your schedules are flexible.

Do you offer a military discount?

We appreciate all those who serve (or have served) our country. However, we are unable to offer a military discount at this time.

Where can I lock up my expensive bike?

There are bike lockers for rent on the first floor – near the side exit of the building. This exit leads directly to the trails and Ballhooter lift.

Can I work remotely from my condo in mountain lodge?

Mountain Lodge has your own private Wi-Fi and you can use it 2 work remotely.  TV is provided but you have to get to your own computers and computer monitors. Please see the picture.